I’m not going to name the company in question, because, for the most part, their customer service has been quite good, but they are now driving me crazy… Crazy… CRazy… CRAzy… CRAZy… CRAZY!  Did I mention that they are driving me a bit crazy?

I was asked to contact said company to verify a text was, in fact, sent by them because there are the fake emails and texts that attempt to get people to fall into traps and taps and identity theft and all kinds of not so good things.

First question was to the effect, “Was the text from your company and did this action take place?”

It wasn’t.

Oh… never mind…

It was.

I was then asked to verify what the account holder needed to do to comply with the changes involved.  That is when the total ride of crazy went from bad to badder to worse to, “Oh, please, dear God, let me off of this ride of maddening madness.”

I was given answers to questions I never asked.

When a “yes” or “no” answer would have been the perfect one — added (and unresponsive) information was included that muddied up the water still again.

Some of the responses seemed to include a third step, while others sounded like it was a mere two-stepper.  I was trying to clarify whether we did have a two- sie or a three-sie and if we had the latter — how did we do the extra three-sie step?

One response was to say something to the effect of doing that questionable step, which includes… (the other two thingies I was asking about).

“Which includes…” ????  Use of the term “which includes” means the person was — whether they meant to or not — saying there were three steps and still without explaining how that one step could be done.

I said I was done.  They weren’t.  I received still another email (today) providing unnecessary and unrequested directions.  The actual question and its answer? Well, they are apparently floating around somewhere out there in the Twilight Zone, as I prepare to take a padded cell vacation from the customer service experience from Hades!